At First Health Homecare, we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our administrative staff, vendors,  and clients.

1. Information We Collect:

When you opt-in to receive SMS messages from us, we may collect the following types of information:

a. Personal Information

Phone number

Name

Email address (if provided)

b. Appointment Information:

Customer ID (if applicable)

Relevant details necessary for effective communication regarding your appointment

c. Message Data:

The content of SMS messages sent and received

Delivery status of SMS messages

Interaction data related to SMS messages

2. How We Use Your Information:

We use the collected information strictly for case management and communication purposes, specifically for:

a. Communication:

Providing service updates and essential information via SMS

Responding to client inquiries and delivering necessary support

b.Service Improvement:

Understanding and analyzing the use of our SMS services

Improving communication methods to better serve clients

c. Legal Compliance:

Complying with applicable laws and regulations

Responding to lawful requests and legal processes

3.Sharing Your Information

We will not share, sell, or disclose your information to third parties except:

a. Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.

b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

4. Security of Your Information: We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5.Your Rights and Choices

You have the right to: 

a.  Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at [email protected]

b. Access and Correction: You can request access to or correction of your personal information by contacting us at [email protected].

6. Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

[email protected]